From Jan Holden, Head of Libraries and Information, Norfolk County Council Library and Information Service
…Considering the current advice from the government we have taken the decision to suspend the mobile library service for the foreseeable future.
This is the result of several factors. The first is that most customers who use the mobile library service are in the vulnerable age group who have been advised to reduce social contact or those caring for others. The second is that we are finding it increasingly difficult to access soap and cleaning materials and as the vehicles move between communities the need for cleanliness is key.
Therefore, we have decided to stop routes from today.
We are trying to contact customers by telephone to let them know about the cancellation. We will be encouraging customers to use our e-media services. We will also be arranging an online weekly bounce and rhyme (videoed without an audience present) plus a daily story time will be available online for our younger customers. Information about it will be on the NCC website
We will also automatically renew items on loan until further notice. Any existing overdue charges will not increase from today and no new charges will be incurred on customers’ accounts.
Libraries based in buildings will continue to be open for as long as possible and we have increased the number of items that customers can borrow. Mobile Library customers who are able to get to a branch library are welcome to use it
Finally, we will be emailing all customers, who have an email address, in the next few days with information about the changes to library services and will be setting up regular social media messages.
The Royal Voluntary Service, our providers of the home library service have taken the decision to suspend the Home Library service from Thursday 19th March, for the foreseeable future. They will try to provide well-being contact calls with our customers.